SHIPPING
We are located at Platinum Plaza Basement, Shop B08, Tom Mboya Street, Nairobi CBD. Customers are welcome to visit the store during our business hours or place orders online for delivery.
Yes. We ship across East Africa including Uganda, Tanzania, and Rwanda, with delivery typically taking 2–3 business days depending on the location.
We use reliable local courier services and delivery partners. Shipping costs are calculated based on delivery location, order weight, and service area.
Yes. Customers can choose free store pickup from our shop at Platinum Plaza in Nairobi CBD once the order is ready.
Delivery timelines depend on the location:
Nairobi CBD: Same-day delivery for orders placed before 3 PM
Greater Nairobi: 1–2 days
Kenya regions: 1–2 days
East Africa: 2–3 days
PRODUCT
Our products are natural, ethically sourced, and carefully processed to preserve their full nutritional and therapeutic value, ensuring safe and effective skincare and haircare solutions.
We offer a wide range of natural wellness products, including:
Raw butters
Carrier oils
Essential oils
Organic gels
Organic soaps
Organic powders
Toners and hydrosols
Yes. Our carrier oils are cold-pressed and unrefined, while our essential oils are pure and steam-distilled to preserve their natural potency.
Most of our products are suitable for all skin types, including sensitive skin. However, we recommend patch testing before use, especially for essential oils.
Our products come in various sizes depending on the category:
Oils: 500ml – 1L
Essential oils: 15ml – 100ml
Butters & powders: 500g – 1kg
Soaps: 120g bars or liquid options
PAYMENT
Yes. Our website uses SSL encryption and secure payment gateways to ensure your personal and payment information is protected
We accept secure online payments, mobile payments, and other approved checkout methods depending on your location.
Payments may fail due to:
Insufficient funds
Incorrect card details
Bank authorization issues
Temporary network errors
You can try again or contact your bank.
Yes. If there is an issue with your order, please contact our support team, and we will assist according to our returns and refund policy.
Yes. We periodically offer special promotions, bundle deals, and wholesale discounts, especially for bulk purchases and business customers.
WHOLESALE
Yes. We offer wholesale pricing to businesses, spas, salons, and retailers looking to stock natural skincare ingredients.
Our wholesale program includes tiered discounts:
15% discount for orders above KES 50,000
20% discount for orders above KES 150,000
25% discount for orders above KES 500,000
Yes. We provide bulk supply solutions for businesses, corporate wellness programs, events, and retail stocking.
Yes. We offer custom packaging and private labeling options for businesses interested in building their own product lines.
Simply fill out the wholesale application form on our website, after which our team will review your application and guide you through the approval process.